Returns & Refunds Policy

This Returns & Refunds Policy applies to purchases made through flipcabs.com, operated under the store name Flipcabs Store.

Flipcabs Store is an online-only retail store focused on selling yoga mats for everyday exercise, stretching, yoga practice, and general fitness use. The website is established and operated by Activ8 Movement Training LLC, and all return handling, refund decisions, administrative processing, and related legal responsibilities are managed by the LLC.

Return Eligibility

We accept return requests for eligible products within 30 days of the delivery date.

To qualify for a return, the item must meet all of the following conditions:

  • The product must be unused and not materially altered
  • The product must be in its original condition
  • The product must be returned in its original packaging where applicable
  • The return request must be submitted within the applicable return period

We reserve the right to deny returns that do not meet these conditions.

Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

  • Products that have been used, damaged, washed, or altered after delivery
  • Products returned without sufficient proof of purchase
  • Items that are not in their original condition
  • Clearance, final sale, or otherwise non-returnable items if such status is clearly stated at the time of purchase

Return Request Process

To request a return, customers must contact us using the contact information listed below and provide enough information for us to review the request, including:

  • Full name
  • Order number
  • Product name
  • Reason for the return
  • Photos if the item arrived damaged, defective, or incorrect

Return requests are reviewed within a reasonable timeframe after submission.

If a return is approved, additional return instructions will be provided. Customers should not send items back without prior authorization.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us promptly after delivery.

We may request supporting information such as photographs of the item and packaging in order to evaluate the issue. If the claim is confirmed, we will determine the appropriate resolution, which may include a replacement, refund, or other suitable remedy.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider, financial institution, and original payment method. Once a refund is issued, it may take several business days for the funds to appear in your account.

Original shipping charges may be non-refundable unless otherwise required by law or unless the return is due to an error on our part.

Return Shipping

If a return is approved for reasons other than damage, defect, or fulfillment error, the customer may be responsible for return shipping costs.

If the return is approved due to a verified issue caused by us, we may determine an appropriate resolution regarding return shipping at our discretion.

Refused or Ineligible Returns

If a returned item does not satisfy the conditions of this policy, we may reject the return or decline the refund request.

Online-Only Store Notice

Flipcabs Store operates exclusively as an online store. It does not maintain a public retail location, showroom, or walk-in return facility. Any address shown on this website is provided for business, legal, and transparency purposes only and should not be interpreted as a physical return counter or public storefront.

Legal Responsibility

Flipcabs Store is operated by Activ8 Movement Training LLC. All return reviews, refund decisions, policy administration, and legal responsibilities related to orders placed through this website are handled solely by the LLC. The store name is used only as the commercial identity of the online storefront and does not represent a separate legal entity.

Contact Information

If you have any questions regarding this Returns & Refunds Policy or would like to request a return, please contact:

Flipcabs Store
Operated by: Activ8 Movement Training LLC
Email: [email protected]
Phone: +1 (310) 470-1917
Business Address: 3101 Midvale Avenue, Los Angeles, CA 90034, United States